Discover How Easy It Is to Get Product Help

Get Product help to streamline your experience and maximize the potential of your tools. Whether you're facing challenges or need guidance, our support ensures quick and effective solutions. Empower your journey with expert assistance tailored to your needs
  • In-App Help Center: Log in to your EMBASE Pro Suit account and navigate to the Help Center or Support section within the dashboard. Here you will find product guides, tutorials, FAQs, and user manuals designed to provide answers to common questions and walk you through system features.
  • User Documentation: Review the detailed user documentation provided by EMBASE Pro Suit for step-by-step guidance on using different modules (e.g., Applicant Management, Timetable, Attendance, etc.).
  • Support Ticket System: If you encounter any issues, raise a support ticket directly within the EMBASE Pro Suit platform. The support team will respond with a resolution or further troubleshooting steps.
  • Live Chat: Some versions of EMBASE Pro Suit offer live chat support for real-time assistance. You can use this feature to get quick answers to your questions from a support representative.
  • Phone Support: If you need urgent help or prefer talking to a support agent, contact EMBASE Pro Suit via their support hotline or phone number provided on the platform or website.
  • Support Email: Reach out to EMBASE Pro Suit support team via email at their dedicated support email address (usually available on the website or in the support section of the application). Provide a detailed description of your issue or query to get faster help.
  • Webinars & Online Training: EMBASE Pro Suit offers webinars and online training sessions on various features of the software. Check the training calendar to join upcoming sessions or view past webinars to improve your understanding of how the product works.
  • On-Demand Training: You can also access on-demand training videos that provide in-depth explanations of each module and feature.
  • User Forums: EMBASE Pro Suit may have an online community or user forum where users can post questions, share solutions, and collaborate on best practices. Join these forums to interact with other users and support staff.
  • Discussion Groups: Some institutions and organizations may create private discussion groups for specific modules or topics. You can participate in these groups to gain more insights.
  • If your institution has been assigned a Customer Success Manager (CSM) from EMBASE Pro Suit, reach out directly to them for personalized assistance. They can guide you through product setup, usage, and troubleshooting, ensuring that you are fully utilizing the software to meet your institution’s needs.